Nanyuki Water And Sanitation Company

Call Specialist

Quick Summary: Nanyuki Water And Sanitation Company is a verified Pool Service Company provider serving Nanyuki and surrounding areas. They specialize in high-quality service for residential and commercial clients.

Client Focus Residential
https://nawasco.co.ke
Services:
  • New Water Connection
  • New Sewer Connection
  • Water Supply
  • Sewerage Management
Specialties:
  • Water and Sanitation Services
  • Billing and Payment Systems
  • Customer Support
Areas Served: Nanyuki region, Kenya
Focus Areas
#water #sanitation #Nanyuki #NAWASCO #bill #payment #account
254738825940
info@nawasco.co.ke
Water and Sanitation Company Nanyuki Nanyuki

About Nanyuki Water And Sanitation Company

Nanyuki Water and Sanitation Company Limited (NAWASCO) is a utility company providing water and sanitation services in the Nanyuki region of Kenya. The company's mission centers on delivering clean water and sanitation solutions with a focus on innovation, customer service, and community impact, encapsulated in mottos like 'Clean Water, Better Lives' and 'Clean Water.

Safe Communities. Brighter Futures.' Key operational metrics highlighted include 94% water coverage, 100% water quality compliance, 97% collection efficiency, and 28% non-revenue water. Services primarily involve water supply, sewerage management, and new connection installations for both water and sewer systems.

The company emphasizes digital tools for customer convenience, such as a water calculator for bill estimation, online bill checking via account number and phone, and multiple payment options including MPESA (Paybill 540300) and several banks. Customer support is available through a toll-free number (0800 721101), WhatsApp, landline, email, and social media channels.

NAWASCO operates with a monthly billing cycle where meters are read according to a scheduled area plan, and bills are sent via SMS, requiring payment within 14 days to avoid disconnection fees. The organization also engages in projects and tenders, with background information on management and board structure available through its website.

Common Questions about Nanyuki Water And Sanitation Company

Q: How does NAWASCO's billing cycle work?
A: NAWASCO uses a monthly billing cycle where each meter is read once per month according to a schedule for specific areas. After reading, a bill is sent to the customer via SMS, and payment is required within 14 days. Failure to pay by the due date results in a disconnection fee of Kshs. 500.
Q: What information is included in the water bill SMS?
A: The SMS bill contains the water account number, units of water consumed, the amount billed for the month, any arrears, the total amount due, and the payment due date.
Q: How are sewer charges calculated?
A: Sewer charges are set at 75% of the volume of water consumed, with rates applied based on the tariff category, such as domestic, commercial, schools, or water kiosks.
Q: How much water is in one unit?
A: One unit of water equals 1,000 liters, which is equivalent to 50 containers of 20 liters each.
Q: How can I check my account balance remotely?
A: You can check your balance by using the USSD code *483*08# with the phone number registered in NAWASCO's database, or by calling the toll-free number 0800 721101 and providing your account number, phone number, meter serial number, or ID number.
Q: How do I close an account?
A: To close an account, report to NAWASCO via call or office visit. A field officer will take a final meter reading and disconnect the account. The final bill is communicated, and after payment, a closure form is filled for any deposit refund.
Q: How can I pay my bill through MPESA?
A: Go to MPESA, select 'Lipa Na MPESA,' then 'Paybill,' enter 540300 as the business number, input your 5-digit water account number, and confirm with your MPESA pin to complete the payment.
Q: Can I pay through banks?
A: Yes, payments are accepted at Family Bank, Equity Bank, Sidian Bank, Post Bank, National Bank, and Postal services.
Q: What should I do if I make a payment to the wrong account?
A: Contact customer care at 0800 721101, visit the office, or message on Facebook. Provide the MPESA transaction number and the correct account number for the transaction to be transferred.
Q: Why might I not receive my monthly SMS bill?
A: If your phone number is registered but you're not receiving bills, you may have deactivated Safaricom promotional messages. Reactivate them by dialing *100#, selecting option 5, then 2, and then 5 to enable message reception.

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