KIWASCO

Kisumu Water and Sanitation Company Limited (KIWASCO) is a water utility company established in 2001 and registered under Kenyan law. The company began operations in July 2003 with the primary mission of providing clean drinking water and managing wastewater services within Kisumu City.

In 2019, KIWASCO expanded its mandate from sewerage to comprehensive sanitation services in accordance with the Water Act 2016, reflecting its broader role in public health and environmental management. The company holds ISO 9001:2015 certification, demonstrating its commitment to quality management systems.

KIWASCO serves residential customers in Kisumu County with water supply and sanitation services, and also provides management support to peri-urban water utilities GULF and NYANAS in the region. Key operational metrics include 93% water coverage, 18.67% sewerage coverage, 37% non-revenue water, average daily production of 36,000 cubic meters, 96% revenue collection efficiency, and a 79.9% customer satisfaction index.

The company offers multiple payment options including M-Pesa, Equitel/Equity Bank, Post Bank, Cooperative Bank, and KCB Bank, and provides customer self-service through USSD codes and SMS billing.