Njoro KPLC Substation

Client Focus National utility serving residential, commercial, SME, and industrial sectors
https://www.kplc.co.ke
Services:
  • Electricity transmission and distribution
  • Prepaid electricity accounts
  • Postpaid electricity billing
  • New electricity connections
  • Meter maintenance and updates
  • Online electricity services
  • Customer support services
Specialties:
  • National electricity distribution
  • Large-scale power transmission
  • Prepaid token systems
  • Digital service delivery
  • Rural electrification projects
  • Sustainability initiatives
Areas Served: Nationwide coverage across Kenya
Focus Areas
#Kenya Power #electricity #power supply #electricity distribution #Kenya Power PLC
254977
okagia@kplc.co.ke
MW4R+2WX C57 Njoro

About Njoro KPLC Substation

Kenya Power & Lighting Company Plc (Kenya Power) is Kenya's national electricity utility company responsible for most of the country's electricity transmission and distribution network. The company serves over 9.6 million customers across residential, commercial, SME, and industrial sectors.

Kenya Power offers both prepaid (token-based) and postpaid electricity accounts, with prepaid systems allowing customers to purchase electricity in advance through mobile money, banks, and vendors, while postpaid customers receive monthly bills based on actual consumption.

The company provides online services through the myPower app and self-service portals, and maintains a national contact center (97771) and USSD code (*977#) for customer support. Kenya Power is involved in major national projects including the Kenya Electricity Modernization Programme (KEMP), Last Mile Connectivity, Kenya Electricity Expansion Project (KEEP), and various electrification and solar access initiatives.

The company emphasizes sustainability in its operations and has implemented digital transformation initiatives including online connection applications and new meter reading technologies to improve service delivery.

Common Questions about Njoro KPLC Substation

Q: What types of electricity accounts does Kenya Power offer?
A: Kenya Power provides two main account types: prepaid accounts where customers purchase electricity tokens in advance through various channels, and postpaid accounts where customers use electricity throughout the month and receive bills based on actual consumption.
Q: How can customers apply for electricity connection?
A: Applications for electricity connections can be made online through Kenya Power's digital platforms, with different procedures for residential, commercial, SME, and industrial customers based on their power requirements.
Q: What is the Update Token Meter Yako exercise?
A: This is a free security update for all prepaid meters that uses a unique code to identify each generated token, preventing system replication and ensuring the safety of purchased electricity units.
Q: How can customers report electricity outages?
A: Customers can report outages through Kenya Power's customer service channels including the national contact center at 97771 or the USSD code *977#.

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