Kenya power and lighting company-merti

Client Focus National utility serving residential, commercial, SME, and industrial sectors
https://www.kplc.co.ke
Services:
  • Electricity transmission and distribution
  • Prepaid electricity token sales
  • Postpaid electricity billing
  • New electricity connections
  • Meter updates and maintenance
  • Online electricity services
  • Customer support services
Specialties:
  • National electricity distribution
  • Large-scale power infrastructure management
  • Digital electricity service platforms
  • Multiple customer segment servicing
Areas Served: Kenya (national coverage)
Focus Areas
#Kenya Power #electricity #power supply #electricity distribution #Kenya Power PLC #KPLC
254977
okagia@kplc.co.ke
3M44+JGH Next to Merti Boys School Isiolo Merti Rd Merti Merti

About Kenya power and lighting company-merti

Kenya Power & Lighting Company Plc (Kenya Power) is Kenya's national electricity utility company responsible for most of the country's electricity transmission and distribution network. The company serves over 9.6 million customers across residential, commercial, SME, and industrial sectors.

Kenya Power offers two main account types: prepaid (token-based system where customers purchase electricity in advance) and postpaid (monthly billing based on actual consumption). The company provides electricity connection services for various customer segments, including residential applications for homes with power needs below 25kVA, commercial/SME applications for loads between 100kVA to 200kVA within 200 meters of the grid, and industrial applications for high-demand operations.

Kenya Power has implemented digital transformation initiatives including the myPower app, online application portals, and new meter reading technology to improve service delivery. The company also runs sustainability programs and maintains a whistleblower system for reporting fraud, bribery, or corruption related to electricity infrastructure.

Common Questions about Kenya power and lighting company-merti

Q: What types of electricity accounts does Kenya Power offer?
A: Kenya Power provides two main account types: prepaid accounts where customers purchase electricity tokens in advance through various channels, and postpaid accounts where customers use electricity throughout the month and receive bills based on actual consumption.
Q: How can I apply for an electricity connection?
A: Applications vary by customer type. Residential customers with power needs below 25kVA, commercial/SME customers with loads between 100kVA to 200kVA within 200 meters of the grid, and industrial customers can apply through specific procedures outlined on Kenya Power's platforms, with all applications now processed digitally.
Q: What is the Update Token Meter Yako exercise?
A: This is a free security update for all prepaid meters that uses a unique code to identify each generated token, preventing system replication and ensuring the safety of purchased electricity units through a simple two-step process.
Q: How can I report electricity outages or service issues?
A: Customers can report outages and access customer service by dialing *977# or calling 97771, which provides 24/7 support for electricity supply needs.

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