Kenya power and lighting company-kitale emergency line

Client Focus National utility serving residential, commercial, SME, and industrial sectors
https://kplc.co.ke
Services:
  • Electricity transmission and distribution
  • Prepaid electricity accounts
  • Postpaid electricity accounts
  • Residential electricity connections
  • Commercial electricity connections
  • SME electricity connections
  • Industrial electricity connections
  • Online electricity services
  • Customer support services
  • Meter token updates
Specialties:
  • National electricity distribution
  • Large-scale power transmission
  • Multi-sector electricity provision
  • Digital electricity services
  • Electricity infrastructure development
Areas Served: Nationwide across Kenya
Focus Areas
#Kenya Power #electricity #power supply #electricity distribution #Kenya Power PLC #KPLC
254977
okagia@kplc.co.ke
Ambwere Plaza Ground Flr Kitale

About Kenya power and lighting company-kitale emergency line

Kenya Power & Lighting Company Plc (Kenya Power) is Kenya's national electricity utility company responsible for most of the country's electricity transmission and distribution network. The company serves over 9.6 million customers across residential, commercial, SME, and industrial sectors.

Kenya Power offers two main account types: prepaid (token-based system where customers purchase electricity in advance) and postpaid (monthly billing based on actual consumption). The company provides electricity connection services for various customer segments, including residential applications for homes, commercial setups for businesses with power needs below 25kVA, SME applications for loads between 100kVA to 200kVA within 200 meters of the grid, and industrial customers with high-demand requirements.

Kenya Power has implemented digital transformation initiatives including the myPower app, online application portals, and new meter reading technology to improve service delivery. The company plays a significant role in national development through projects like the Kenya Electricity Modernization Programme (KEMP), Last Mile Connectivity, and various electrification projects.

Customer service is available 24/7 through multiple channels including USSD code *977#, phone number 97771, and email support.

Common Questions about Kenya power and lighting company-kitale emergency line

Q: What types of electricity accounts does Kenya Power offer?
A: Kenya Power provides two main account types: prepaid accounts where customers purchase electricity tokens in advance through various channels, and postpaid accounts where customers use electricity first and receive monthly bills based on actual consumption.
Q: How can residential customers apply for electricity connection?
A: Residential customers can apply online through Kenya Power's digital platforms for homes with power needs below 25kVA, following a streamlined application process.
Q: What is the Update Token Meter Yako exercise?
A: This is a free security update for all prepaid meters that uses a unique code to identify each token, preventing system replication and ensuring the safety of purchased electricity units through a simple two-step process.
Q: How can customers report power outages?
A: Customers can report outages through Kenya Power's customer service channels including the USSD code *977#, phone number 97771, or the online services portal.
Q: What application process exists for small and medium enterprises?
A: SMEs with power requirements between 100kVA to 200kVA located within 200 meters of Kenya Power's grid can follow a tailored application procedure for electricity connection.

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