Kenya Power And Lighting Company-Kapsabet Emergency Branch

Client Focus National utility serving residential, commercial, SME, and industrial sectors
https://www.kplc.co.ke
Services:
  • Electricity transmission and distribution
  • Prepaid electricity token sales
  • Postpaid electricity billing
  • New electricity connection applications
  • Meter maintenance and updates
  • Outage reporting and resolution
  • Online account management
  • Industrial power supply solutions
  • SME electricity connections
Specialties:
  • National electricity distribution
  • Large-scale power transmission
  • Prepaid token systems
  • Digital electricity services
  • Industrial power solutions
  • Last mile connectivity projects
  • Electricity infrastructure development
Areas Served: Nationwide across Kenya
Focus Areas
#Kenya Power #electricity #power supply #electricity distribution #Kenya Power PLC
254977
okagia@kplc.co.ke
Simat/Kapseret KCB Bldg Kapseret

About Kenya Power And Lighting Company-Kapsabet Emergency Branch

Kenya Power & Lighting Company PLC (Kenya Power) is Kenya's national electricity utility company responsible for most of the country's electricity transmission and distribution network. The company serves over 9.6 million customers across residential, commercial, SME, and industrial sectors.

Kenya Power offers two main account types: prepaid (token-based system where customers purchase electricity in advance) and postpaid (monthly billing based on actual consumption). The company provides various online services through its myPower app and self-service portals, allowing customers to apply for electricity connections, report outages, access bills, and manage accounts digitally.

Kenya Power is involved in major national projects including the Kenya Electricity Modernization Programme (KEMP), Last Mile Connectivity, Kenya Electricity Expansion Project (KEEP), and sustainability initiatives like the Kenya eCooking Market Development Project.

The company maintains a 24/7 customer service system accessible via USSD code *977#, phone number 97771, and email support. Recent developments include digital transformation of connection applications, adoption of new meter reading technology for billing accuracy, and achieving record national energy peak demand of 2,439 MW in December 2025.

Common Questions about Kenya Power And Lighting Company-Kapsabet Emergency Branch

Q: What types of electricity accounts does Kenya Power offer?
A: Kenya Power provides two main account types: prepaid accounts where customers purchase electricity tokens in advance through various channels, and postpaid accounts where customers use electricity first and receive monthly bills based on actual consumption.
Q: How can customers apply for electricity connections?
A: Customers can apply for electricity connections online through Kenya Power's digital platforms. The process varies for residential, commercial, SME, and industrial customers, with specific procedures for different power capacity requirements.
Q: What is the Update Token Meter Yako exercise?
A: This is a free security update for all prepaid meters that uses a unique code to identify each token generated during purchase, preventing token replication in the system and ensuring unit safety through a simple two-step process.
Q: How can customers report electricity outages or problems?
A: Customers can report outages and other issues through Kenya Power's customer service channels including the USSD code *977#, phone number 97771, or email at customercare@kplc.co.ke.

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